Terms and Conditions
1. Your order with fabwasche
Before you submit an order with fabwasche, please ensure that you have checked all the details of your order. We cannot be held liable for any errors made during the customer’s order submission process.
If for any reason we are unable fulfil your order, we will let you know by email, phone or any other reasonable communication means available to us.
fabwasche reserves the right to alter any of the terms in this Terms & Conditions page without informing customers in advance.
2. When can fabwasche cancel an order?
We may cancel your order and the contract between you and us in the following circumstances:
as a result of an event outside of our control; or
if you fail to make items available for pickup; or
if you fail to be present or appoint a representative to be available for the pickup; or
if we consider that any item does not correspond with the order, is damaged, has no information about its content or cleaning instructions, or does not fall within those Items which we accept.
If we cancel your order we will contact you by phone or email or any other reasonable communication means available to us and where we have already started work on your order, we will not charge you anything and you will not have to make any payment to us;
we will arrange to deliver the item(s) to you at the original delivery time or as soon as reasonably possible.
3. fabwasche pickup and delivery
While fabwasche spares no efforts to perform pickup & delivery orders for our clients at the prearranged time slots & locations, we are unable to guarantee that all orders will be strictly met within the agreed time-frame. Any possible delays to your delivery will be communicated to you by phone, email or other reasonable communication means available to us.
If a delivery is not possible due to the customer/representative/items being unavailable at the designated time, we will contact you to re-arrange a pickup/ delivery at your convenience. fabwasche will make its best efforts to find a suitable delivery time for you.
If you have failed to accept or arrange delivery of an item for more than 90 days after the delivery date specified in the order we may dispose of the Item or donate it to an accredited charity of fabwasche’s choice.
You may arrange to have items picked up from, or re-delivered to, a third party. You do so at your own risk. Please make sure that the third party is prepared to sign an acknowledgement on your behalf.
You may, by written instructions to us, request us to leave an item in an agreed location without providing us with a signature of acknowledgement. If you do so, it is at our discretion and entirely at your own risk and we shall not be liable to you for any damage or loss of items re-delivered on this basis.
4. Fabwasche service standards
fabwasche prides itself in taking the utmost care of your garments and is persistently working in accordance with industry standards.
We will not be liable for any delay or non-performance of our services where you have failed to provide accurate information in your order, for example, if an address is incomplete or inaccurate, or if you or your representative fail to accept the delivery of items in accordance with an order.
We may contact you by phone or email if we consider any items submitted to us to be at an elevated risk of damage, including, but not limited to, items:
with special requirements or instructions for cleaning;
with no label indicating cleaning instructions;
which are damaged or stained; and
bearing an extraneous or hazardous thing, e.g., pins, jewellery, coins, pens, etc.
and at our discretion and with your consent may agree to provide the services at your risk in respect of those Items.
During pickup we will provide our own laundry bags for your convenience and use. Should you however, choose to use your own laundry bags to pass your garments to us we shall not be hold liable for any loss or damage that might occur to those bags.
5. Wash and Fold & wash and Iron Orders
5.1. Checking Items
Please ensure to thoroughly check all the garments for hazardous items e.g. coins, pens, keys, etc. fabwasche cannot hold responsibility for any items lost or damaged as a result of the cleaning process.
5.2. Washing and Drying Process
The load is washed at a 30 degree cycle and tumble dried at a medium heat. As we process a high volume we will not be able to cater to personal requirements (e.g. temperature, washing powders, etc.). Please note that the items are not ironed.
5.3. Colour Separation
We will separate the clothes into lights and darks for you. Although we will take the utmost care in doing this we will accept no responsibility if there is any bleeding or colour transfer during the cleaning process. It is the customer’s responsibility to make sure that no garments are in the Wash and fold & wash and Iron bag that are prone to colour separation.
5.4. Damaged and missing Items
Since we wash by the load and do not inspect the care labels of each garment we cannot not be liable for damage to your Wash and fold & wash and Iron items. fabwasche will assume any damages, shrinkages or decolourations on the articles/items was already present on the particular item/article when they sent their items to MW for pickup.For garments that need to be specially treated i.e. leather, silk, cashmere, fur, velvet and other delicate garments, please ensure that these items can be machine washed and tumble dried. Laundry items are tagged by the load and not individually tagged. Therefore, we cannot accept any liability for missing items.
Ironing services are only provided if you send your items for cleaning as well.
6. Having A Problem with fabwasche Services?
Even though fabwasche does its best to extend the best services to its customers, mistakes can happen where human beings are at work. Therefore, upon delivery of any of the items, the customer also has the responsibility to inspect all of their articles for any loss/damage/changes. Should there be any problem(s) with our services please contact our customer care by email at email@example.com and let us know as detailed as possible what problem you have encountered. Complaints should be notified to us within 72 hours of the delivery of any item. Complaints after that period cannot be accepted anymore.
7. Price and payment
The price of the services will be set out in our price list as published on fabwasche’s website and will be the price in force at the time you place your order. Our prices may change at any time, but price changes will not affect orders that we have already accepted.
8. Turnaround time
The turnaround time of 24 hours & 72 hours as advertised depends upon the type & quantity of items being given to us. While we strive our best to meet our promised turnaround times, all turnaround times given or promised, whether in the invoice, our web page or promised in any way to the customer is just an estimation.
9. fabwasche’s liability to you
In the unlikely event of loss or damage to an item, fabwasche will pay compensation in line with standard industry guidelines. Our total liability to you in respect of each item is limited to 5 times the price we charge for our services.
We will not be responsible for any single item valued at more than Rupees 1000 unless we have received (and acknowledged) notification via email to firstname.lastname@example.org.
We only supply the services for domestic and private use. You agree not to use the services for any commercial, business or re-sale purpose, and We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be responsible for any loss or damage (including, without limitation) any colour loss, shrinkage or other damage, resulting from the following:
failure to notify us of any special requirements or instructions for cleaning the item;
the fact that the item has no label indicating cleaning instructions;
any existing damage to the item at the time of pickup;
any extraneous or hazardous thing left in or on the item, e.g., pins, jewelry, coins, pens, buttons or embellishments, etc.;
10. Events Outside of Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.
An Event Outside Our Control means any act or event beyond Our reasonable control, or the reasonable control of any of our Service Providers including (without limitation) strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or closure or failure of public infrastructure or public or private telecommunications networks.
If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms, we will contact you as soon as reasonably possible to notify you.
Our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
If your order is cancelled under these circumstances, we will return your item(s) to you at no cost to you.