Terms and Conditions

Welcome to FABWASCHE LAUNDRY AND DRY CLEANING SERVICES PVT LTD. We are pleased to offer you, laundry & dry cleaning services.

LAUNDRY & DRY CLEANING SERVICES AGREEMENT

FABWASCHE LAUNDRY And Dry Cleaning Services Pvt Ltd.  (hereinafter "fabwasche") services are provided subject to your (hereinafter "Customer") compliance and acceptance with the terms and conditions set forth below. As a condition to using any of Company services, and for the mutual benefit of both the Company and the Customer, the undersigned ("Customer") agrees to the following terms and conditions:

SERVICES

Company will provide scheduled pickups in case needed during the Term of this Agreement. Company is under no obligation to provide any services to Customer that is not fully paid for by Customer in advance.

Customer must place all garments in the company Laundry bag upon pick-up. It is the Customer's responsibility to either deliver the filled Company bag to Company agent upon pick-up or have ready at agreed-upon day, time, and location. Company reserves the right to determine the pick-up and drop-off times at its own discretion and reserves the right to reschedule such times upon prior notice to Customer.

fabwasche provides all its services through its vendors/partners.


NOTICE OF RESTRICTIONS

Company will use reasonable efforts to try to ensure that its cleaning service maintains a high-quality service. However,

  • Company is not responsible for clothing, carpet, sofa cover, car seat covers/any clothing in a car that bleeds, shrinks, or otherwise changes as a result of normal washing.

  • Company is not responsible for lost articles unless proven that Company was responsible for the loss.

  • Company is not responsible for garments labeled "hand wash only" or "dry clean only" and is not responsible for checking for these labels in Customer's garments. Please check garments before delivering them to Company.

  • Company is not responsible for garments not placed in the Company bag upon pick-up.

  • Company is not responsible for the loss of or damage to any personal or non-cleanable items left in the clothing or bags, and in case of other services at the respective places where the cleaning services are provided such as money, jewelry, or anything else. Customer agrees not to leave such items in its clothing or in the delivery bags. In case of other services at the respective places where the cleaning services are provided.

  • Company is not responsible for any loss, damage or theft of items left unattended at the time of providing any of the services by Customer. Company will not leave any bags in case laundry/drycleaning clothes unattended. All bags of clean garments must be signed for by Customer or Customer's representative. 

  • Company reserves the right to refuse to provide any of the services it is engaged in providing.

  • Company does not guarantee removal of all stains.

  • Although Company is not liable for damage to or loss of clothing or in case of any service due to the fault of the third party cleaners or service providers, if company at its sole discretion desires to, company will reimburse Customer for lost or damaged clothing in an amount to be determined by the company. "Customer must notify company within 3 business days of receipt of delivery of any lost or damaged items from that particular delivery, failure to do so constitutes waiver of a claim for any lost or damaged items from that delivery.

TERMINATION

In the event that there are any unpaid Service Fees due and Customer does not pay upon demand by Company, Company may terminate this Agreement and may initiate legal proceedings against Customer for the full amount due for the entire Term and collect reasonable attorney's fees and costs. Interest will accrue on any unpaid balance at 1.5% per month.

Company or its associates will deliver Customer items to and from a wash/dry/fold service and will provide other services in a way of Company's choice. Company reserves the right to utilize any outsourcer, vendor, or outside service provider, for any services, at its sole discretion without notice to Customer. Customer may not transfer this agreement.

Company's liability under this agreement shall be limited to general money damages in an amount not to exceed the charges for the term of service paid by Customer in the term under which the damages are alleged to have occurred. The preceding statement of liability shall be the extent of Company's liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute Customer's exclusive remedy. In no event will Company be held liable or be responsible for any consequential, special, indirect, incidental, or punitive loss or damages whether or not Company knew or should have known of the likelihood of any loss or damages. Company disclaims all warranties express or implied with respect to the services rendered under this agreement.

This agreement and any documents referred to herein constitute the complete, exclusive, and entire agreement between the parties, may not be modified except in writing signed by both parties; and shall be governed by Indian Laws especially by Indian law of contract, with subject to the jurisdiction of Delhi Courts.

 PRIVACY POLICY:

  • Company never sell customer’s personal information like phone number, address or email id with any third party.

  • Company may hire other companies to provide limited administrative and communication services on companies behalf, such as hosting Sites, the processing and delivery of mailings, providing customer support, or providing credit card processing services. Company has the right to disclose your Personal Information to these third-party companies for the purpose of administering and maintaining the Site and App's features, functions and operations. Those companies will be permitted to obtain only such Personal Information as necessary for them to deliver the respective services, and we do not authorize these companies to use your Personal Information except for the sole purpose of providing those services requested by us.

  • Company can use third party platform/website for (booking)   

FORCE MAJEURE

 

If the performance or observance of any obligations of any Company is prevented, restricted or affected by reason of a force majeure event including strike, lockout, industrial dispute, raw material shortage, fire, absence of electricity, breakdown of plant, transport or equipment or any other cause beyond the reasonable control of the company, the Company may, in its absolute discretion give prompt notice of that cause to the CUSTOMER. On delivery of that notice, the Company is excused from such performance or observance to the extent of the relevant prevention, restriction or effect.


CUSTOMER’S CANCELLLATION 


If the CUSTOMER requests cancellation of the Contract this will only be accepted at the sole discretion of the COMPANY (subject to bonafide reasons beyond customer’s control) which will not be exercised unreasonably and unless otherwise agreed in Writing only upon condition that any costs, charges or expenses (both direct and indirect) incurred by the COMPANY up to the date of cancellation and the value of all loss or damage (both direct and indirect) incurred by the COMPANY by reason of such cancellation will be reimbursed by the CUSTOMER to the COMPANY immediately before such cancellation is effective. Acceptance by the COMPANY of any cancellation request by the CUSTOMER will only be binding upon the COMPANY if it is made in Writing.


SEVERABILITY 


Any provision of these Terms which is or becomes prohibited, unenforceable or void in any jurisdiction shall, as to such jurisdiction, be deemed to be deleted and ineffective to the extent of such prohibition or unenforceability without in any way affecting the validity or enforceability of the remaining provisions or affecting the validity or enforceability of such provision in any other jurisdiction.


ARBITRATION


All disputes arising from the execution of this contract shall be settled amicably through friendly negotiation. In case settlement could not be reached through negotiation, the case shall be referred to Arbitration and Arbitration Proceeding will held by the Arbitrator-Advocate Naman Issrani having Office at Lex Intellect Law Firm, A-8, Sector-14, Noida-201301 or at Chamber No.453, New Chambers Builiding, Patiala House Courts, Delhi or as per the convineince of both the parties but subject to that the place booked for arbitration by the parties will be borne by both the parites. The arbitral award made by the Arbitrator is final and binding upon both parties. All disputes between Company and Customer shall be resolved by an arbitration proceeding conducted at a location selected by the arbitrator within the city of Delhi in INDIA. The Fee of the arbitration  will be decided by the Arbitrator at the time dispute is referred to him and the fee will be borne equally by both the parites.


GOVERNING LAW


This Contract is issued under and is subject to Delhi Jurisdiction & law. The Delhi Courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with the contract.